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 Martin Marietta, an American company and a member of the S&P 500 index, is a leading supplier of aggregates and heavy building materials, with operations spanning 26 states, Canada and the Caribbean, and dedicated teams transforming more than 100 years of irreplaceable natural resources into the roads, sidewalks and foundations on which we live.  Martin Marietta’s Magnesia Specialties business provides a full range of magnesium oxide, magnesium hydroxide and dolomitic lime products.  

 At Martin Marietta, we are always looking for the best and the brightest, for people who have the potential to be the Company's future leaders. We are building on our foundation of success by selecting the finest people and helping them realize their potential. When you decide to build your career at Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.

Position Summary

Under the direction of the Customer Service Manager will ensure timely delivery service and optimum fleet utilization based on cubic yards per driver hour.  Must be able to learn and perform all dispatching responsibilities. 

Job Responsibilities:

Scheduling

Check with Customer Service Manager as to number of trucks and Drivers available for today’s business

• Check on any cancellations or delays in today’s business
• Run current and future schedules
• Enter new dispatch orders through Command system for customers and place add-on products to existing orders, as required by customer
• Handle telephone calls
• Learn to schedule business for the day
• Handle future business as required
• Contact Sales Representatives on any mix design changes
• Inform Operations Manager of any problems at their assigned plants
• Work with Customer Service Manager on moving orders in current schedule as changes occur
• Learn to answer customers questions as to progress on current concrete pours
• Learn to evaluate possibility of increasing yardage on current concrete pours
• Learn to coordinate with maintenance as to when they may be able to work on a plant
• Learn to check verbal orders in order entry to verify that information is correct
• Other duties as assigned

Delivery Tracking

• Capable of tracking trucks as they deliver product.
• Manage the board for when trucks are being loaded, delivering and returning to the yard. 

Ticketing

• Learn to monitor jobs:  determine if delivery rates are correct; if jobs can be started earlier, or if there are going to be delays on P.M. jobs
• Inform shop of trucks with mechanical problems
• Inform maintenance of plant problems
• Learn to move trucks from plant to plant as need arises
• Learn to record any unusual situation that occurs on a job on corresponding verbal order for future reference
• Assist Drivers in finding job sites
• Get assistance to Drivers in emergencies
• Inform Sales Manager of problems on jobs that need their expertise and/or assistance
• Learn to take orders for current day and/or future delivery as needed
• Learn to make moves or changes in orders for customers
• Answer questions regarding schedule from Operations and Sales teams
• Other duties as required

Future Business

• Learn to determine if order is in schedule for next day
• Learn to take phone calls and schedule business for next day and up to 90 days in the future
• Learn to verify with shop on number of trucks available for next day
• Inform Sales Manager about problems with the next day business
• Attend safety meetings
• Learn to pull conversations from recorder to resolve disputes
• Work to improve relations with customers
• Learn to compute Drivers' load schedule for next day
• Learn to put call time on the recorder
• Other duties as required

Job Requirements

• High School Diploma or equivalent
• Bi-lingual preferred
• Establish and maintain positive relationships and open communications with customers, contract haulers, and fellow employees including production, administration, and sales
• Sales aptitude in dealing with customers
• Demonstrates good negotiating skills and displays empathy
• Uses good verbal communication skills and telephone technique
• Ability to plan, organize, execute, and troubleshoot
• Proven record of dependability
• Good attention to detail
• Analytical and decision making capabilities
• Must be a team player
• Experience in analytical ready-mix distribution or in the industry
• Must be able to work in a stressful environment with multiple and conflicting demands
• Must be a self-starter and a team player
• Must be willing and able to learn all aspects of the Automated Dispatch System

Physical Requirements

• Ability to stoop, bend, and reach to utilize files
• Ability to sit at a desk 8+ hours per day
• Visual ability to read detail reports and computer screen
• Ability to communicate clearly in English by telephone and 2-way radio

Environmental Factors

• Most time is spent in an air conditioned office environment

Benefits:

• Medical
• Prescription Drug
• Dental
• Vision
• Health Care Reimbursement Account
• Dependent Care Reimbursement Account
• Wellness Programs
• Employee Assistance Plan
• Paid Holidays and Vacation
• 401(k) - with Company matching
• Pension
• Short-term Disability
• Employee Life Insurance
• Spouse & Dependent Life Insurance
• Business Travel Accident Insurance
• Direct Deposit Payroll
• Educational/Tuition Assistance Plan
• College Scholarship Program – for dependent children
• Matching Gift Program
• New Auto Purchase Discount Plans